Skip to main content
Del Ray Animal HospitalCelebrating the Importance of Pets
524 East Mount Ida Avenue | Alexandria, Virginia | 22301
tel. 703.739.0000 | fax 703.739.0580
Find us on FaceBook
  • Services
  • Staff
  • Client Forms
  • Pet Care
  • Links
  • Pharmacy
  • Careers

Veterinary Receptionist

The Veterinary Receptionist’s primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients.

Essential duties and responsibilities:

  • Provide top-notch customer service.
  • Being attentive to client and pet needs.
  • Identify and work compassionately with clients in various emotional states.
  • Work patiently with distressed, frustrated or disgruntled clients.
  • Answer and triage phone calls from clients.
  • Schedule appointments and schedule procedures.
  • Check-in clients.
  • Monitor client flow from check-in to discharge.
  • Monitor schedule and flow.
  • Client call backs.
  • Managing record requests between other hospitals and specialty practices.
  • Fill prescriptions.
  • Discharge patients.
  • Client education.
  • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
  • Process payment transactions.
  • Maintain proper documentation in the electronic medical record.
  • Relay appropriate information to/from clients to doctors and/or management.

Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Qualifications:

  • High School Diploma or G.E.D.
  • At least 1 year of customer service job-related experience.
  • Must be able to safely lift 30 pounds.
  • Basic math and writing skills.

Other: Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.

To be considered for this position, please email your resume/CV and cover letter to delrayvets1@gmail.com.

If you have questions or concerns about this job description, contact the Practice Manager at delrayvets1@gmail.com.

Request an Appointment Download the PetDesk App
AAHA

Del Ray Animal Hospital is an accredited member of the American Animal Hospital Association (AAHA). We regularly undergo inspections by AAHA to ensure that we comply with the association’s high quality standards of care. Approximately 15% of animal hospitals in North America are accredited by AAHA.
What Makes a Practice AAHA Accredited?

Location & Hours

Del Ray Animal Hospital
524 East Mount Ida Avenue
Alexandria, Virginia 22301
MapQuest

Phone: (703) 739-0000
Fax: (703) 739-0580

Monday, Wednesday
7:00am to 5:00pm

Tuesday, Thursday, Friday
7:00am to 6:00pm

Questions? Comments?

Contact us at:

delrayvets1@gmail.com

Emergency Services

Current emergency wait times in the DC/MD/VA area

Links to local emergency service hospitals:

  • VCA Southpaws Veterinary Specialists and Emergency Center
  • Regional Veterinary Emergency and Specialty Center
  • Hope Advanced Veterinary Center
  • EMMAvet
  • Veterinary Emergency Group - Georgetown
  • Veterinary Emergency Group - Falls Church